Customer Support

Our Team is trained in handling Customer Support on various channels Taking chats or responding to emails. your VA can handle them all. Answering Questions, Addressing Concerns, Dealing with Feedbacks and ultimately keeping your customers happy. Our Team can also help you with creating a snapshot / Deck with detailed information on the Customer Support department, this includes data of chats/emails handled, customer questions, Customer feedback & rating etc.

Whether through their own expertise or a series of automatic responses from standard canned messages or access to responses available from your knowledge-base our VAs can handle customer’s queries and provide excellent results at the same time.

In this way, we provide a highly economical way of making sure that anyone landing on your website receives an immediate response which helps to improve your company’s overall customer experience and helps greatly to increase potential sales conversion.

We can track the positive and negative reviews from a customer and send product details with pricing and other relevant information if the customer is interested.

Our VA can handle the support inquiries & requests sent through various channels. This includes assigning tickets and providing resolutions based on customer inquiries through email /chats/ and various tools like Freshdesk etc.

On a weekly / monthly basis, we can report our findings via a graphical PPT indicating the Customer Satisfaction Index from the Chat Surveys, Feedback / Reviews left by the customer post interaction and from Google / Facebook (including comments).

Managing the returns and exchanges of products. This includes communicating via email with customers and suppliers to set up product returns, exchanges, and refunds.

Our VAs are well trained in Call Center Monitoring. They can monitor & review Chats / Calls / Emails taken by agents and provide feedback using Agent Coaching tools. Perform DSAT, No-Sale & VOC analysis in a Presentation along with ways to improve them. Create QA form including various red flag parameters, evaluate agent’s performance and score them